In its emergency response to the COVID-19 pandemic, Massachusetts has taken measures to close all but 10 Registry of Motor Vehicle (RMV) Service Centers until further notice in order to reduce in-person customer visits. Many of the RMV’s services and transactions can be conducted through the RMV’s Online Service Center. For further information about the current state of the RMV, visit https://www.mass.gov/info-details/rmv-covid-19-information.
Which RMV Locations are Open?
The following RMV locations are open for limited business until further notice:
The Milford and Wilmington RMV Service Centers will remain open to exclusively perform walk-in commercial transactions for commercial driver’s licenses (CDLs) and permits (CLPs), and CDL road tests continue to be administered. Performing a commercial transaction at any other location will require an appointment reservation.
Suspension hearings will be conducted at Boston/Haymarket, Brockton, Fall River, Lawrence, and Worcester. Although not marked on the RMV website, Springfield has also been conducting suspension hearings. No hearings will be conducted in Plymouth.
What Services are Available at these Locations?
The RMV has limited the services and transactions that can be processed at the 8 Service Centers that are open to the general public. The only transactions that will be processed at service centers are those that require an in-person transaction, including RMV suspension hearings, Commercial Driving Licenses or Permits (CDLs / CLPs), some new registrations, out of state conversions and new Mass IDs.
What Do I Need to Do to Prepare for an RMV Visit?
The RMV is currently enforcing a strict no walk-in policy. Customers who need to complete these transactions will be required to make an online appointment reservation, and customers arriving without an appointment will be asked to leave and make an appointment online to return at a future date.
Appointment reservations can be made online at www.Mass.Gov/RMV in the myRMV Online Service Center under “Make or Cancel a Reservation.” Customers who make an appointment will be sent a confirmation email that they should be prepared to show on arrival at their designated time at a specific Service Center.
Customers who make an appointment are advised to arrive on time and prepared for their visit at their selected location, and will be sent a confirmation email that they should be prepared to show on arrival.
Customers who make a reservation are the only ones allowed in the Service Center. All family and/or friends must wait outside. All customers are asked to not bring multiple individuals with them to assist with “social-distancing.”
For your safety, the RMV is respectfully asking all customers to wear face coverings when you visit the Service Center for your scheduled reservation.
What if My License is Set to Expire?
All Class D and Class DM driver’s licenses, ID cards, and Learner’s Permits that have expired or are expiring between March 1, 2020 and April 30, 2020, will have a 60-day extension applied to the current expiration date.
REAL ID Updates
On March 23rd, the federal government announced a revised REAL ID compliance deadline of October 1, 2021.The RMV is also suspending the issuance of new REAL IDs if outside a customer's renewal cycle until May 4, 2020.
What about Learner’s Permit Tests?
Class D and M Learner's Permits knowledge exams have been suspended until the State of Emergency is lifted. This means the RMV will not offer Class D or M knowledge exams in the Service Centers until then.
Class D and M road tests are cancelled until April 12, 2020. Governor Baker issued an Executive Order providing that Learner’s Permits dated between March 1, 2020 and April 30, 2020 will continue to have an active status until sixty days after the printed expiration date – learner’s permit holders need not worry immediately if their road test is cancelled.
CDL road tests are still being administered at this time.
What if My Vehicle Registration is Expiring?
Registration renewals can continue to be performed online at Mass.Gov/RMV during this time. Additionally, all passenger plate registrations that have expired in March or will be expiring in April have been extended for 60 days. Registrations that expired in March have been extended until May 31, 2020 and registrations that expire in April have been extended until June 30, 2020.
What if My Inspection Sticker is Expiring?
All commercial and non-commercial vehicle inspection stickers that expire on March 31, 2020 (designated by a number 3 on the inspection sticker) must be inspected by May 31, 2020.
All commercial and non-commercial vehicle inspection stickers that expire on April 30, 2020 (designated by a number 4 on the inspection sticker) must be inspected by June 30, 2020.
Commercial and non-commercial vehicles that are issued a failed inspection sticker (indicated by a sticker with a red or black letter ‘R’) that is due to expire in the month of March, 2020, must be re-inspected by May 31, 2020.
Commercial and non-commercial vehicles that are issued a failed inspection sticker due to expire in the month of April, 2020, must be re-inspected by June 30.
The one free re-test for these vehicles that are issued a failed inspections sticker is also extended to May 31, 2020 or June 30, 2020, respectively, provided the re-test is performed at the same inspection station that performed the initial inspection.
Regardless of the date of inspection, vehicles issued a failed inspection sticker due to a safety defect (indicated by a sticker with a red letter ‘R’) shall not be operated until appropriate repairs have been completed.
All motorcycle inspection stickers originally set to expire on May 31,2020 must be inspected by June 30,2020.
Any newly-registered commercial and non-commercial vehicle purchased between March 1, 2020 and March 31, 2020 must be inspected by May 31,2020.
Any newly-registered commercial and non-commercial vehicle purchased between April 1, 2020 and April 31, 2020 must be inspected by June 30, 2020.
What Should I know if I Hold a Commercial Drivers License?
All Massachusetts commercial driver licenses (CDLs) and commercial learner's permits (CLPs) with an expiration date between March 1, 2020 and April 30, 2020, have the 60-day extension applied to that customer’s credential. This extension does not apply to any commercial driver or permit holder whose privileges were suspended or revoked for traffic offenses.
CDL Medical Certificates (Med Certs) that have expired or will expire after March 1, 2020 through April 30, 2020 have been extended until June 30, 2020 to prevent license downgrades and elective medical visits, as well as alleviate demand on medical providers, during the State of Emergency.
If you would like to take a commercial learner's permit knowledge exam, the Milford and Wilmington Service Centers are open to exclusively serve commercial drivers. To prepare for your CLP knowledge exam, click here.
Road tests for CDLs are still being conducted during the State of Emergency. Commercial Learner’s Permit (CLPs) holders are not required to wait 14 days to schedule the initial road test during the State of Emergency. To schedule your commercial (Class A, B, or C) road test, call 857-368-7381. To prepare for your commercial road test, click here.
Click here for additional detailed information for CDL holders provided by the RMV.
RMV Suspension Hearings
RMV suspension hearings are all currently being held over the telephone. However, in order to request an RMV suspension hearing, you must report in person to one of the designated RMV Service Centers. Arrive as early as possible, and make sure to bring all necessary documents with you to the Service Center. You can check what documentation you'll need for your hearing, as it varies depending on the type of suspension. Note that chemical test refusal hearings are only held at the Boston/Haymarket RMV.
Suspension hearings are held on a first come, first served basis. The available hearings may fill quickly. However, there may be more hearings in the afternoon, and it is your option to decide whether to return to apply for an available hearing.
Once at the RMV, you will be given an application to complete to request the hearing. When you have completed the application, an RMV representative will collect your application and documents. You will then exit the building and await a telephone call from the Hearings Officer.
You have the right to be represented by counsel or by any other responsible adult, but the applicant must accompany the representative at the time of the hearing. Additionally, any applicants requiring interpretation services are responsible for supplying this service.
If your case is successful, you may need to apply or reapply for a driver’s license or learner’s permit at a Service Center. In both of these circumstances, you will need to prove lawful presence as part of the license reinstatement process. You can refer to the document checklist at mass.gov/id which outlines the acceptable forms of lawful presence documentation.
If the Hearing Officer determines that a fee is due, you have 3 options to make payment:
Pay the fee online at Mass.Gov/RMV.
Call the Contact Center at 857-368-8000 to provide payment over the phone.
Visit an RMV Service Center for counter service.
What if I am Required to Complete a National Safety Council (NSC) Class?
The National Safety Council (NSC) has cancelled all in-person classes through Monday, May 4, 2020. As of April 6, 2020, an online class is available for you to take, and your online course participation will count as your in-person class requirement.
Individuals scheduled for a class through May 4, 2020 should expect to receive communication directly from NSC, via emails and automated phone calls, on their specific next steps for online course completion. Additionally, for anyone with a deadline to complete an NSC course between March 1, 2020 and April 30, 2020 the RMV has provided an additional 90 days to complete the NSC requirement.
For further information about the current state of the RMV, visit https://www.mass.gov/info-details/rmv-covid-19-information.